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Save the Date
Lean
Service
August 29th
9:00 at 12:00
Remaining time for the beginning of the event:
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Hours
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Hotel Caesar Business Vila Olímpia
Rua Olimpíadas, 205 – São Paulo

Ekantika will promote on August 29th an executive panel that will have two parts:

In the first part, the theme will be “Practical Creativity – Training for Excellence in Services” with the participation of American writer and consultant Karyn Ross, a Lean Service expert, and co-author of “The Toyota Way to Service Excellence: Lean Transformation in Service Organizations”, winner of the Shingo Prize award.

As a Lean Service specialist, Karyn has been working with small, medium and large organizations in a number of industries including insurance, financial services, transportation and retail. With her experience and international feedback Karyn will teach you how to combine creativity with Toyota principles and practices, building a way to ensure that each customer gets exactly what they want, when they want, with a personal and human touch.

In the second moment we will address “Organizational Governance – The Lever of Transformation”, and we will be honored with the presence of the executives Leonardo Bastos – VP of Marketing and Products of Monsanto and Carlos Ricardo Andrade – Director of South America Customer Care Lead Supply Chain. Executives will share their experience in deploying and managing Monsanto’s organizational governance, which has established a new level of business management across the enterprise.

Event’s Schedule

09:00
Welcome coffee

Experience in virtual reality rooms and extended reality with the theme of lean service

Who: Nathalia Hauache & Rodrigo Corradini

09:40
Lean Service

Practical Creativity – Training for Excellence in Services

Who: Karyn Ross

11:30
Organizational Governance

The Lever of Transformation –Case Monsanto

Who: Leonardo Bastos e Carlos Ricardo Andrade

More Informations

For more informations about the event, contact us with our team using the form below: